Returns/Shipping/Tariffs

When possible 

I use Canada Post for shipping because they will deliver to all addresses in Canada including rural box numbers and apartment numbers. 

In the event that Canada Post is unavailable (eg. strike actions) I use other carriers in Canada. They will not deliver to Post office boxes and may not deliver into apartment buildings. The best way to deal with this is to edit your address to either a residential address (perhaps a friend or workplace) or to a local pickup depot for the carrier (UPS, Sendle, Purolater)

 

Exchange & Tariffs for US shoppers:  This continues to be is a changeable situation so I can't say how it will be when you are reading this.  On Aug 29/25 President Trump removed the minimus agreement that let our countries sell goods to each other on most items without tariff fees. This means there will be fees charged by your government on everything you order.   The US dollar continues to be 25 or 30% higher than the Canadian dollar, which is like a 25 - 30% sale on everything you buy from Canada using US dollars. This may help to make the tariff fees easier :-)

Below is my standard shipping information before tariffs and strikes. Fingers crossed we will be able to return to it soon.

 

Other details re shipping:

Your order will have tracking.

It can take 3 working days for your order to be filled and leave here.

About the cost of shipping:

• I know the cost of shipping is hard to swallow, especially if you only need a small item.  I'm sorry for this. I get a bit of discount from Canada Post and I pass that on to you, but I know it doesn't help much. 
• If I offered free shipping I would have to build it into my product prices so it would come to the same thing. I choose to keep my prices as low as I can and to charge you exactly what the post office charges me for your order, and I have no added handling or packaging charges.
• If I shipped very large volumes of packages, the Post Office would give me very large discounts and I could absorb the cost of giving free shipping, but I don't so they don't :-) 

The best suggestions to reduce the cost of shipping I have to offer are:

• Wait to place your order until you have several things you need because the shipping rates for Canada Post parcels starts at a flat rate and goes up from there by weight increments. This means you can usually order a sizeable amount for the same shipping cost that you would pay for some threads and a pack of needles. (I know, it seem wrong- but it costs the same for the trucks and employees and so forth to move a letter from one place to another as it does for a shoe box size package, for example)  
• Another option (which uses the same logic as the first :-D) is to order with a friend, or with your quilting guild or you sewing/stitching group and share the shipping cost.  

For local customers: Why I don't offer local pick up: 

• I regret very much that I can't. Basically I'm too small and too niche a business to afford the rent and overhead to pay for a storefront location. Instead, I work from a strata situation. This means  insurance doesn't cover customers coming here, and by-law won't allow extra traffic. 

 Returns & Refunds: