Returns/Shipping

I should have the option to use UPS shipping at checkout configured soon. In the meantime I will be changing any orders you send using Canada Post shipping to UPS shipping.  This will not affect what you have paid for shipping. I'll pay any difference in cost. Orders may be delayed by a day or two this week but I expect we will be back to normal shipping by next week. 

Kind regards

Susan

This page contains information regarding

• shipping,
• returns,
• refunds &
• how to best contact me (susan@athreadedneedle.com)

Shipping:

A Threaded Needle ships to anywhere in North America. The cost of shipping to other countries makes it impractical for customers in other countries.

I use Canada Post shipping with tracking to send your orders.  I do this because Canada Post will ship to post office box numbers and rural areas where other shippers may not. 

About the cost of shipping:

• I know the cost of shipping is hard to swollow, especially if you only need a small item.  I'm sorry for this. I get a bit of discount from Canada Post and I pass that on to you, but I know it doesn't help much. 
• If I offered free shipping I would have to build it into my product prices so it would come to the same thing. I choose to keep my prices as low as I can and to charge you exactly what the post office charges me for your order, and I have no added handling or packaging charges.
• If I shipped very large volumes of packages, the Post Office would give me very large discounts and I could absorb the cost of giving free shipping, but I don't so they don't :-) 

The best suggestions to reduce the cost of shipping I have to offer are:

• Wait to place your order until you have several things you need because the shipping rates for Canada Post parcels starts at a flat rate and goes up from there by weight increments. This means you can usually order a sizeable amount for the same shipping cost that you would pay for some threads and a pack of needles. (I know, it seem wrong- but it costs the same for the trucks and employees and so forth to move a letter from one place to another as it does for a shoe box size package, for example)  
• Another option (which uses the same logic as the first :-D) is to order with a friend, or with your quilting guild or you sewing/stitching group and share the shipping cost.  

For local customers: Why I don't offer local pick up: 

• I regret very much that I can't. Basically I'm too small and too niche a business to afford the rent and overhead to pay for a storefront location. Instead, I work from a strata situation. This means  insurance doesn't cover customers coming here, and by-law won't allow extra traffic. 

 Returns & Refunds: