Returns/Shipping

Re: BC Floods and Shipping:

Everything is fine where I am located and orders are going out as usual. Canada Post says there will be delays in mail to mid and Northern BC, they will be re-routing through Alberta until highways are repaired.

Returns:

If you want to return an order, or part of one, please do it within 15 days and in the condition you received it for a full refund. I will pay the return shipping only if the product was defective, or if the reason for the return was caused by my error. Email me susan@athreadedneedle.com

I am careful about the products I choose for my online store so that you can trust the quality of your orders will be consistent. However problems and mistakes sometimes happen. If anything is not right with your order I want to know and fix it.

Shipping:

I send your orders with trackable shipping by Canada Post. Almost always I can have your order on its way in 3-5 business days.