Refund policy

Returns & Refunds:

I am careful about the products I choose for my online store so that you can trust the quality of your orders will be consistent. That being said, problems and mistakes sometimes happen. 

If anything is not right with your order I want to know and fix it.
  • If you want to return an order, or part of one, please do it within 15 days and in the condition you received it for a full refund. When it arrives here I will refund the product(s) to your method you used to pay for it.
  •  I will pay the return shipping only if the product was defective or if the reason for the return was caused by my error. In such a case I will refund the product & shipping you paid and the return shipping cost.
You can always e-mail me susan@athreadedneedle.com if you have questions about anything to do with your order. Because I answer all customer emails myself, it may  sometimes take several days, but I will reply as soon as possible.