FAQ - Location, Shipping & Returns

CoVid-19:  A Threaded Needle is open (online only) and most of the time I am getting orders filled and out within 3 days, but it is unusually busy here... so email me if you have questions or worries or anything seems wrong with your order. It may take a few days for me to get to you, but it doesn't mean I don't care! I do :-)
 Who:
A Threaded Needle is an independently owned online retail sewing supply business. I started the business with sashiko stitching products in 2005 because I am an addicted stitcher myself.
A Threaded Needle is a small business, so the person filling your orders, answering your emails, and helping with anything I can, will likely be me (Susan), or sometimes Hanay, who many of you have met when we work at merchant shows together. The website is hosted by Shopify.ca, but I do the photography, and add products myself. I'm not the best editor, so if something doesn't make sense in a product description, I'll be happy if you let me know. 
I use most of the products I sell, and where possible I try to show you photographs of how they "make up" or can be used, both on the website and in my social media feeds: athreadedneedle on Facebook, instagram & Pinterest, and sashikostitchers on Facebook. Also in a sashiko blog on A Threaded Needle website.
Where: 
In 2005 the business began in a ramble-y old yellow shingle house in Gibsons BC, Canada, where I got to enjoy the ocean and mountains outside my windows. In 2019 we relocated both home and business to Maple Ridge BC (about an hour from Vancouver, BC) to live in walking distance of grandchildren! Totally worth leaving the Sunshine Coast for that!  I love it here!
There is no store front, A threaded Needle is an online business :-) 
Can you drop by and shop or pick up orders?   
Not yet :-)  
Returns or problems with your order:
I am careful about the products I choose  for my online store so that you can trust that the quality of your order will be consistent. However problems and mistakes sometimes happen so if anything is not right with your order please email me and I will help fix it. It does sometimes happen that it takes me a few days to reply, that just can't be helped, but it doesn't mean I don't care. You will be on my mind till we resolve things.
If you want to return an order, or part of one, please do it within 30 days and in the condition you received it and I will refund to the method you used when you made the purchase. I can't cover the shipping costs for online returns unless the product was defective or an error was made on my part.
Shipping:
I ship in Canada, and to the United States only, at this time.
I use Canada Post for shipping. There is an app that connects my website to Canada Post and it figures out the cost by the weight of your order, plus your postal code. They give me bit of a discount on shipping and I pass that on to you.
     Here are two shipping cost tips: The price goes up at increments of weight, so if you are ordering a book or fabric, for example, you can often add quite a bit more to your order without the shipping price changing.
     You can see the shipping price (and see what happens as you add and remove things from your cart by entering your address in the shopping cart. The system can't calculate the cost unless it has your postal code. 
     Right up until you have entered a payment you can always simply adjust and/or abandoned your shopping cart.  I don't receive (can't see) your order until after it has been successfully paid.  You may get a follow up (automated) e-mail if you leave stuff in your cart. Just hit delete - it is just there in case you got interrupted and actually did want to finish the order :-) 
Most of all, I hope you will enjoy browsing and shopping and dreaming of projects you will make :-) Sign up fo m e-letters, they are rather infrequent. Wander through my blogs. Come back and visit again :-)
Kind Regards
Susan