Located in Canada. If you are in the USA you will see the exchange rate (about 25% less) on your payment account statement.

FAQ - Location, Shipping & Returns

CoVid-19:  I am an online store, and the only person working here, so I able to stay open. I am taking orders to the post office only Monday and Thursdays to minimize contact in the community for everyones sake. Also, I can ship here in Canada, and to the USA, but because of CoVid-19 I may not be able to ship to some other countries. It seems to be a changing situation so  can't say which ones for sure :-)  
 Who:
     A Threaded Needle is an independently owned online retail sewing supply business. I started the business with sashiko stitching products in 2005 because I am an addicted stitcher and maker myself.
A Threaded Needle is a small business, so the person filling your orders, answering your emails, and helping with anything I can, will likely be me (Susan), or Hanay, who many of you have met when we work at merchant shows. The website is hosted by Shopify.ca, but I do the photography, and add products myself. 
I use most of the products I sell, and where possible I try to show you photographs of how they "make up" or can be used, both on the website and in my social media feeds: athreadedneedle on Facebook, instagram & Pinterest, and sashikostitchers on Facebook. Also in a sashiko blog on A Threaded Needle website.
Where: 
    In 2005 the business began in a ramble-y old yellow shingle house in Gibsons BC, Canada, where I got to enjoy the ocean and mountains outside my windows. In 2019 we relocated both home and business to Maple Ridge BC (about an hour from Vancouver, BC) to live in walking distance of grandchildren! How lucky are we?  I love it here!
But there is no store front, A threaded Needle is an online business :-) 
Can you drop by and shop or pick up orders?   I wish I could say "drop in" but as much as I enjoy seeing customers (and as much as I hate the price of shipping too) I don't want to distress my new neighbours with extra traffic. I'm exploring either limited "by appointment shopping" or opening an occasional pop up store.   Either way, it'll be 2020 before I have any news on this :-) 
Shipping:
I ship in Canada, the United States, the United Kingdom, Australia
     In most cases orders are filled and mailed in 3-4 business days. You will receive an automated email to say it has been mailed when I pick up your order to pack it.  If that is on the weekend, the post office will not receive it until Monday.
     I use Canada Post for shipping. There is an app that connects my website to Canada Post and it figures out the cost by the weight of your order plus your postal code. They give me bit of a discount on shipping and I pass that on to you.
     Here are two shipping cost tips: The price goes up at increments of weight, so if you are ordering a book or fabric, for example, you can often add quite a bit more to your order without the shipping price changing.
     You can see the shipping price (and see what happens as you add and remove things from your cart by entering your address in the shopping cart. The system can't calculate the cost unless it has your postal code. 
Right up until you have entered a payment you can always simply adjust and/or abandoned your shopping cart.  I don't receive (can't see) your order until after it has been successfully paid.
Returns:
       I am careful about the products I choose  for my online store so that you can trust that the quality of your order will be consistent. However problems and mistakes sometimes happen so if anything is not right with your order please email me and I will help fix it. It does sometimes happen that it takes me a few days to reply, that just can't be helped, but it doesn't mean I don't care. You will be on my mind till we resolve things.
If you want to return an order, or part of one, please do it within 30 days and in the condition you received it and I will refund to the method you used when you made the purchase.