We are in Canada. If you are in the USA the exchange rate will make your purchases about 25% less.

FAQ

 Canada Post rotating strike? I really wish it wasn't true, but it is- some orders are arriving slower than they should. Email me if you are concerned about yours. Because the strike action is rotating mail is moving and will arrive, and the majority of our mail outs have arrived on time.
Who:
     A Threaded Needle is an independently owned online retail sewing supply business. I started the business with sashiko stitching products in 2005 because I am an addicted stitcher and maker myself.  My retail focus is Sashiko, Boro, slow stitching, Japanese quilting, dyed yarn fabrics, Japanese fabrics and purse & bag hardware and frames. You can see the products sold on the website being made into projects, and find tutorials and examples, on my blogs, and on social media.
Where:
     Since 2005 the business has been physically located in a ramble-y old shingle house in Gibsons BC, Canada, where I get to enjoy the ocean and mountains outside my windows. There is no store front, but if you email me, we can make a date for you to visit the stockroom/studio and I can help you find what you a looking for. 
Shipping:
     In most cases orders are filled and mailed in 3 business days. You will receive an automated email to say it has been mailed when I pick up your order to pack it. If that is on the weekend, the post office will not receive it until Monday.
Canada, USA & other International shipping:
     I use Canada Post for shipping. There is an app that connects my website to Canada Post and it figures out the cost by the weight of your order plus your postal code. They give me bit of a discount on shipping and I pass it on to you.
     Here are two shipping costs tips: The price goes up at increments of weight, so if you are ordering a book or fabric, for example, you can often add quite a bit more to your order without the shipping price changing.
     You can find the shipping price and see what happens as you add and remove things from your cart by entering your address in the shopping cart. Once there is a postal code shipping can be calculated so you can see it.  Right up until you have entered a payment you can always simply adjust and/or abandoned your shopping cart. 
Tracking versus no tracking? Tracking is nice, you know where your parcel is and when it will arrive, but you really don't need it.  I mail out a lot of packages without it and they arrive. But if you feel you will worry, then choose a shipping method that has tracking. 
Surface Shipping versus Air Mail? I leave the surface mail option available because if you are not in a hurry, it is a good option. But be prepared to wait for a few weeks. 
Shipping in Canada:
     Tracked air mail is always lovely of course. You know where your order is and when it will arrive. 
 No tracking and surface mail is slow. Give it 3 weeks before you worry :-) Then you can email me to worry with you. No tracking and air mail is better, but still give it a couple weeks (3 or so in Eastern Canada) before you start worrying. Surprisingly, BC to Eastern Canada can take 2 or 3 weeks to arrive with untracked surface mail. I guess it's a long way across this country if you are driving! :-) 
     For orders to the USA: 
You can choose with or without tracking. Without tracking costs less, and we won't be able to know where your order is until it arrives, but it will arrive :-) We send a lot of order without tracking and less than 1% fail to arrive. The ones that don't arrive usually have some reason like a mistake in the address, so double check that. (At this end whatever you enter as your address is what gets printed by the post office and put on your parcel)
You can choose air mail or international surface mail. I leave the surface mail option available because if you are not in a hurry to get your order, it is a good less expensive option, but it can, and probably will, take a few weeks to arrive. This is especially true if you are in Eastern USA or Texas. 
To sum up: Trackable air shipping is lovely, no tracking with air shipping is good. No tracking with surface shipping is an exercise in patience that saves money. Some people are good at patience. If you are given to worrying, don't use this option :-D
 
Orders outside North America:
      International shipping by air with tracking is the best choice because Canada Post will scan and be able to tell you where your order is and when it will arrive anytime you get wondering!
All of us wish there was a way to reduce the cost of shipping so I have left the no tracking surface shipping option available. It is often much less expensive for overseas orders, but please note it can take 6 to 20 weeks, depending on where you are located, and there is no tracking.  If you don't mind waiting, this is a good option, parcels do always arrive, and you can check in with me from time to time :-)  (I can't actually tell you where your parcel is if you choose a no tracking option, but at least you'll know I know it hasn't arrived, and that I'll be waiting with you :-) For a parcel to take 3 months to arrive is not unusual with this shipping option. Australia is a particularly long wait.
A note about Customs:
     Customs vary from country to country so I can't tell you what charges may occur. 
If there are customs or any other fees connected with your parcel being delivered, they are your responsibility.  
Returns Policy:
       I am careful about the products I choose to for my store so that you can trust that the quality of what you order will be consistent. However problems and mistakes sometimes happen so
if there is anything not right with your order please email me and I will help fix it.
If for some reason you want to return an order, or part of one, please do it within 30 days and in the condition you received it and I will refund to the method you used when you made the purchase.